We need you - join our customer research panel
At Virgin Money, we believe in more than just numbers and spreadsheets. We believe in people and getting as close as we can to the needs and challenges our customers face.
Our research team puts customer insight at the heart of our approach and helps us design products and services that are both easy and delightful to use.
We're on a mission to make everyone happier about money, but we can't do it without you.
Our panel is open to all
We’d love you to be part of our customer research panel. It’s open to everyone, whether you're a Virgin Money customer or not. Everyone is welcome.
As a member of our panel, you’ll:
- play a key role in shaping the future of financial services at Virgin Money
- be the first to see what we’re working on with an exclusive ‘behind the scenes’ look at some of our most innovative and exciting projects
- be invited to take part in studies tailored to you and the things you’re most interested in
Join now
To join the panel, please complete our customer research sign up form.
You'll be invited to take part in research that’s suitable for you. Your feedback is gold dust! It will directly influence the design of our products and services, helping us stay at the forefront of human-centred products and services.
Learn about our approach to customer research
Here’s a quick overview of how our research team works.
- Putting you first: We don’t make decisions on a whim – every decision comes from the needs of our customers. Research isn't an afterthought here. It’s the foundation, the starting point from which we build everything. By constantly talking to customers, and really listening to what they have to say, our products and services aren't just efficient, they’re great to use too.
- Working it out together: Our research thrives on teamwork. We team up with product owners, designers, content designers, and stakeholders right across Virgin Money. Getting everyone involved means that our insights don’t just scratch the surface. They can be put into practice right away, addressing our most important customer needs.
- Focusing on what matters most: By prioritising the toughest challenges and the biggest opportunities, we make sure our efforts have positive outcomes. Every project has the potential to redefine the way people use our products and services. We want to make every customer’s experience with us feel smoother, more intuitive, and genuinely enjoyable. We want them to feel the Virgin Money difference.
See you soon
Our commitment to Human-Centred Design isn't just a buzzword – it's a promise. With your insights and our team's expertise, we're set to make banking more human, one user experience at a time. Come and join us on this exciting journey!
